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Help & Support

If you would like more information on how to use our dispensers, please visit the How To Use page.

PIN Retrieval
If you have forgotten the PIN for your membership card, please use the following form to request it.
 

PIN Retrieval Request (orange coloured fields are required)
Name:Surname:
Address:
Phone Number:
Membership Card Number:
e-Mail Address:

Product Fault Report
If you have had trouble with an item rented from our dispensers, please notify us using the form below. Please only submit one item per form. If you do have another item to report, after the submitting the first, the form will temporarily hold information such as name and membership to save you time.
 

Product Fault Report (orange coloured fields are required)
Name:Surname:
Membership Card Number:
e-Mail Address:
 
Product Title:  
Barcode if known:  
Date Rented:Date Returned:
 
Problem experienced:
 
 DVD Player Information: 
  If a problem was experienced playing a DVD, please provide information on the DVD player(s) used. By providing this information, we can report incompatibility problems between discs and players to the manufacturers, so they may avoid these issues in future.
Brand:Model:
Brand:Model:
Brand:Model: